1. Website Domain Name is:

- https://ninuda.com

- Website ninuda.com is developed by Ninuda HK Limited. with the website domain name: https//ninuda.com. The website is a place for trade between Ninuda HK Limited. and buyers and helps the process of buying and selling goods and providing services online quickly and completely by integrating online payment features.

2. Staff Website:

- Management staff are responsible for implementing this Regulation;

- Management staff are responsible for monitoring and posting the Group's products in compliance with the provisions of law and the Group's regulations; Only deal in genuine products.

- Management staff absolutely do not post products that are prohibited from exchange and sale according to legal regulations.

3. Transaction address:

- Website https://ninuda.com

- Besides the above address, Website ninuda.com does not have any other transaction addresses.

4. Field of operation of the Website:

- Buy and sell goods and provide services as permitted by law;

- Trading in goods and services with restricted business or goods and services with conditional business on the website must also be governed by legal regulations related to those goods and services.

- Management staff are not allowed to post information about buying and selling goods or providing services that violate customs and traditions or violate the provisions of law. In case of violation, the Management Board will have specific forms of prevention.

1. Process for shoppers: how to transact

Pay online on the website (Visa, Master,...)

Step 1: Customer places order;

Step 2: Customers make payment by bank transfer.

Step 3: ninuda.com confirms goods information to the Customer.

Step 4: ninuda.com delivers the goods to the carrier.

Step 5: Customer receives goods and checks.

Step 6: Customers who are not satisfied with the goods can return the goods to the shipping unit immediately upon receipt. Please follow section 3 of these terms to confirm the return. Once we receive the returned item, we will refund the Customer within 10 working days.

Step 7: The customer is satisfied and goes to the Login page to the Order History section of ninuda.com to check the entire order process and write comments and reviews.

2. Shipping and delivery process:

Step 1: Buyer places order at ninuda.com.

Step 2: ninuda.com confirms the order with the buyer.

Step 3: The carrier delivers the goods to the buyer. Depending on geographical conditions: Intra-province delivery within 2 working days; Out of province delivery within 5 - 7 working days.

Step 4: Customer receives goods, signs for confirmation, order is completed.

3. Order confirmation/cancellation/Return process:

- Confirmation: Within 24 hours after the customer completes the order, ninuda.com will confirm the order (in stock or out of stock), then ninuda.com will transfer the received order information. Confirm availability of goods for the carrier to proceed with delivery of the order that the Customer has placed.

- Confirmation: Within 24 hours after the customer completes the order, ninuda.com will confirm the order (in stock or out of stock), then ninuda.com will transfer the received order information. Confirm availability of goods for the carrier to proceed with delivery of the order that the Customer has placed. If the Buyer wants to cancel the order at the time of receiving the product, it must do so according to the Product Return Policy.

- Return goods: After completing the order, the Customer can return the goods by selecting Log in to the Order History section, select the required order Return, press the icon when entering the order, press the icon or you can Call the Hotline for support in returning goods, you must comply with the Product Return Policy.

4. Other processes:

4.1. Product warranty/maintenance process:

Products sold on ninuda.com will have product warranty/maintenance according to the procedures of the manufacturer or genuine product supplier.

4.2. Dispute and complaint resolution process:

Step 1: Receive

Receive requests to resolve customer complaints.

Check complaint information to accept or reject.

Step 2: Handle complaints.

Collect information and evidence from relevant parties.

Make judgments and solutions with relevant parties.

Step 3: Complete the complaint

Transfer information to the carrier, track the exchange/return process (if any)

Refund to buyer (in case of return)

Confirm the results and proceed to close the complaint

- Website ninuda.com offers payment methods, customers can refer to and apply:

Pay online via website (Visa, Master,...)

o Pay in advance by direct online payment (Visa, Master,...) on website ninuda.com. Please see account information in the order or on https://ninuda.com/thanh-toan

- Website ninuda.com has used services to protect Customer information and payments. To ensure transactions are conducted successfully and minimize risks that may arise, ninuda.com management staff are required to pay attention and comply with the following commitments to customers:

- Protection is support for Customers, the ninuda.com website system is designed for Customers with maximum security layers for Customer information according to International standards (SSL).

- Any fraud and unauthorized use of the Customer's bank account, by someone to purchase goods from ninuda.com, we will refund the amount we have received from the Customer only if the Customer informs us. Notify the Customer's Bank and contact us immediately when the Customer discovers that the account cannot be used.

- All pages in the ninuda.com website system are set up with secure browser processing according to international standards (SSL). So the Customer can click "add to cart" at any time, the Customer's browser is always in safe mode (https://). Data related to the Customer's order, the Customer's personal information Your order and payment details will pass through all our servers with SSL encryption. For security reasons, we advise customers not to back up or automatically remember passwords on computer browsers, phones and other digital devices.

- Customers should not give payment details to any third party by e-mail, we are not responsible for any losses the Customer may incur in exchanging information. Customers via internet or e-mail.

- Customers absolutely do not use any programs, tools or other forms to interfere with the system or change the data structure. It is strictly forbidden to distribute, propagate or encourage any activities to interfere, sabotage or infiltrate the website system. Any violations will be handled according to the Regulations and provisions of law.

- All transaction information is kept confidential, except when required to be provided when requested by law enforcement.

1. Collection of personal information

- During the process of providing services, ninuda.com will receive information from customers when registering as follows:

- Customer information provided when registering: Name, address, phone, fax, email address, mobile phone number, company name, company address, position, alias, date, month, year birth, gender...

- Information received when Customers use the service: Information posted by Customers on product review, voting, and comment boards. Information when Customers respond to information surveys ninuda.com offers, by email, or on the website.

Information when Customers respond to information surveys ninuda.com offers, by email, or on the website.

- ninuda.com will use personal information received from the Customer for the following purposes, however, regarding information about a third person provided by the Customer, without that person's consent, We only use it for purposes 2.2, 2.4, 2.6 in this section.

2.1. Used to confirm the Customer when the Customer uses information to log into the ninuda.com system.

2.2. Used for transactions while buying goods and services from sellers on ninuda.com such as using to order services, buy goods, send goods, pay money after purchasing goods and services....

2.3. Used to promote ninuda.com information to customers who send emails introducing products and services on ninuda.com.

- Provide information about services by email, post, phone...

- Used to personalize content every time a Customer visits ninuda.com, based on gender, age, place of residence, interests, purchase history, and websites the Customer has viewed.

- Used to personalize content every time a Customer visits ninuda.com, based on gender, age, place of residence, interests, purchase history, and websites the Customer has viewed.

- Used to contact customers when ninuda.com surveys customer information, organizes promotions, and exchanges information on the review and comment board.

2.4. Used to respond when customers have questions: our company will respond to customers by email, phone, or send a letter to the customer's address, when customers have questions.

2.5. Used to respond when customers have questions: our company will respond to customers by email, phone, or send a letter to the customer's address, when customers have questions.

2.6. Use to provide personal information to the carrier to deliver goods to the Customer.

2.7. Use to provide personal information to the carrier to deliver goods to the Customer. Use to provide personal information to the carrier to deliver goods to the Customer.

3. Use of personal information:

3.1. ninuda.com uses Customer's personal information according to Vietnamese law.

3.2. Using Customer's personal information to fulfill the purposes stated in Article 2 of this regulation.

3.3. ninuda.com will provide a certain level of Customer information to the carrier to serve transactions between the Customer and the carrier, such as when the Customer orders or services on ninuda.com. After making a sale, ninuda.com can use Customer information to analyze consumer trends, send information for advertising, or upgrade ninuda.com's services. Our company will be responsible for complying with the laws on personal information protection, and the personal information use policies on ninuda.com.

4. Accuracy and security of information:

4.1. To always update Customer information to be accurate, for the purpose of improving services, ninuda.com may contact Customers to collect the latest information.

4.2. To keep customer account information and personal information confidential, ninuda.com uses SSL (Secure Sockets Layer) technology according to international standards.

5. Confirm and edit personal information:

5.1. Customers can confirm, edit, add, delete, cancel their account, request ninuda.com not to provide information to any third party except the carrier cooperating with ninuda. com.

5.2. In case the Customer cannot log in to view his or her information, the Customer shall proceed with the procedures according to ninuda.com's regulations to request re-issuance of account information.

1. Customers will be responsible for the security and storage of all service usage activities under their registered name, password and email. Customers are responsible for promptly notifying Website ninuda.com about unauthorized use, abuse, security violations, retention of registration names and passwords by third parties to take appropriate measures. fit.

2. Customers will be provided with complete and accurate information posted on Website ninuda.com, especially information about price, product quality, origin, etc.

3. Customers do not use the services of Website ninuda.com for purposes that are illegal, unreasonable, fraudulent, threatening, illegally probing information, sabotaging, creating and spreading viruses that cause harm. damage to the system, configuration, information transmission of Website ninuda.com or use its services for speculative purposes, market manipulation to create fake orders and offers, including serving customers. predicting market needs. In case of violation, the Customer must be responsible for their actions before the law.

4. Customers must not act to discredit Website ninuda.com in any form such as causing disunity between Customers by using a second registered name, through a third party or propaganda, disseminating information that is not beneficial to the reputation of Website ninuda.com.

- When making transactions on the Website, it is mandatory for Customers to strictly follow the instructions.

- Website management board ninuda.com is committed to providing the best quality of service to customers participating in transactions. In case there is a technical error, software error or other objective error that results in the Customer being unable to participate in the transaction, the Customer shall notify the Website Management Board via email address: info.ninuda@gmail. com We will fix the error as soon as possible, creating conditions for customers to join Website ninuda.com

- However, Website Management Board ninuda.com will not be responsible in case the Customer's notification does not reach the Management Board, arising from technical errors, transmission errors, software errors or other errors. otherwise not caused by the Management Board.

1. Rights and obligations of website management board:

1.1. Rights of Website Management Board:

- Website management board ninuda.com has the right to check information that organizations and individuals post on the Website through reviews and comments; has the right to delete information that the Management Board deems inappropriate such as: sales advertising, causing disunity, etc.

- Refuse, suspend or terminate providing services to Customers in case there is a basis to prove that Customers provide information to Website ninuda.com that is inaccurate, incomplete, or violates law or ethics. , Vietnamese fine customs and traditions;

- Revoke the Customer's account, refuse to provide one or all services on the Website in case: The Customer violates the Regulations or commits acts that affect business activities on the ninuda.com Website. In this case, the Management Board will notify the Customer within at least one (01) month.

- Revoke the Customer's account, refuse to provide one or all services if the Customer does not participate in logging in, trading or exchanging information on Website ninuda.com continuously for twelve (12) times. month. If you want to continue to become a Customer and be re-issued a Customer account and incentives for Customers, you must register again from the beginning according to the form and procedures of Website ninuda.com;

If you want to continue to become a Customer and be re-issued a Customer account and incentives for Customers, you must register again from the beginning according to the form and procedures of Website ninuda.com; In case of revocation of the Customer's account, termination of all services and incentives of the Customer, all certificates and rights granted to the Customer will automatically be invalid and terminated;

- Website ninuda.com holds the copyright to use the services and content on Website ninuda.com according to international copyright law and legal regulations on intellectual property protection in Vietnam. “Website ninuda.com” and all icons, logos, content in different languages ​​are owned by Website ninuda.com. Any illegal copying, use and dissemination of the above property rights is strictly prohibited.

1.2. Responsibilities of ninuda.com Website Management Board:

- Check and authenticate business registration information (for traders) or identity (for individuals) participating in purchasing goods or providing services on the Website;

- Establish a mechanism for providing information and concluding contracts on e-commerce websites to allow traders, organizations and individuals participating in the Website to carry out the process of concluding contracts;

- Store registration information of traders or personal information of individuals from the date the trader or individual registers to join the Website and regularly update relevant changed and supplemented information;

- Apply necessary measures to ensure information security related to traders' business secrets and personal information. Do not disclose, transfer, rent or sell information related to business secrets or personal information of the Customer without the consent of the relevant parties, except where required by law. other;

- Actively support state management agencies to investigate business practices that violate the law; Provide documents such as registration information, transaction data history, etc. of subjects who violate the law on e-commerce websites;

- When a customer purchases goods or services that have conflicts or have their legal interests damaged from the ordering, shipping to payment stage, the website will actively support the customer to protect their legal rights and interests. own;

- Responsible for building the Website including a number of main tasks such as: research, design, purchasing hardware and software equipment, connecting to the Internet, building policies to serve the operation of Website ninuda.com within permitted conditions and scope;

- Develop service policies applicable to each subject on the Website. These policies will be published on Website ninuda.com;

- Deploy and cooperate with partners in building a system of services and utility tools to serve the transactions of customers participating and using the website ninuda.com;

- Maintain normal operation of Website ninuda.com and fix problems that affect the operation of the Website. In case of force majeure events such as: Natural disasters, fires, social upheavals, decisions of authorities..., Website ninuda.com is not jointly responsible;

- Website management board ninuda.com is responsible for guiding customers through the process of purchasing, returning goods, transferring payments... via Website ninuda.com.

2.Rights and obligations of customer

2.1. Rights of Customer : :

- Free Customer Fees. Customer Fees are understood as fees to participate in activities on Website ninuda.com, but do not include other fees such as consulting service fees, shipping fees and other fees on Website ninuda.com.

Customer Fees are understood as fees to participate in activities on Website ninuda.com, but do not include other fees such as consulting service fees, shipping fees and other fees on Website ninuda.com.

- Receive support and instructions on how to use tools and features for managing customers' accounts, conducting transactions and using utility services on Website ninuda.com.

- Enjoy preferential policies from Website ninuda.com. These preferential policies will be posted directly on Website ninuda.com or sent directly to Customers.

2.2. Customer Obligations:

- Ensure the accuracy and truthfulness of your information on the Website.

- Comply with legal regulations on providing information and entering into contracts on the website and the provisions of this Regulation.

- Comply with relevant legal regulations on payment.

- Secure, store and use all service activities under your registered name, password and email.

- Timely notify Website ninuda.com about unauthorized use, abuse, security violations, retention of registration names and passwords of third parties for timely remedial measures.

- Responsible for the content and images of Corporate, Personal and other information as well as the entire transaction process on Website ninuda.com.

- Do not use the services of Website ninuda.com for purposes that are illegal, unreasonable, fraudulent, threatening, illegally probing information, sabotaging, creating and spreading viruses that cause damage to system, configuration, information transmission of Website ninuda.com or use its services for speculative purposes, market manipulation to create fake orders and offers, including for making judgments. market demand. In case of violation, the Customer must be responsible for their actions before the law.

- Do not change, edit, assign, copy, propagate, distribute, provide and create similar tools of the services provided by Website ninuda.com to a third party without consent. of Website ninuda.com in this Regulation.

- Do not act to discredit Website ninuda.com in any form such as causing disunity between Customers by using a second registered name, through a third party or propagandizing or disseminating false information. Information that is not beneficial to the reputation of Website ninuda.com.

1. Disputes arising during transactions on the Website will be negotiated and resolved by the parties. In case they cannot be resolved themselves, they will be brought to the competent authority for resolution according to the law;

2. Website regulations take effect from the date of posting on the website https://ninuda.com/operating-rules

3. In case the content of the regulations must be changed to ensure the purpose and operation of the Website, the Management Board will notify on the Website 5 (five) days in advance. After 5 (five) days of notification, the amended, supplemented and replaced Regulations officially take effect. Customers' continued use of the service after the revised Regulations are announced and implemented means that the Customers have accepted this revised Regulations.

Official contact address of Website ninuda.com:

ORGANIZATION/COMPANY NAME: NINUDA HK LIMITED