Ninuda always aims to provide the best service for customers when shopping at Ninuda.com. So that customers’ rights are maximally protected when shopping. Ninuda has a policy to support customers in checking, viewing goods, and co-checking with delivery staff when receiving goods.

1. Regulations on goods inspection

Goods inspection is to perform the work of checking and comparing the products/goods received in the package sent by Ninuda with the products in the customer’s order.

Before receiving goods, you have the right check the product But Do not test the product.

Please open the package to check to ensure the order has been delivered correct model, quantity as ordered. Do not try or test the product.

After agreeing with the delivered goods, you sign to receive the goods.

2. Scope of goods inspection

Customers can visually inspect the products they actually receive, compare and contrast the products received with the products ordered on the order after Ninuda staff confirms the order according to the following criteria: quantity, product code. , size, color…

The inspection will Does not include seal opening (sealing) of the product (affecting the seal, product packaging, etc.) or in-depth testing (trial, etc.).

3. Steps to take when the goods received are not as ordered

When you check, the product received is not the same as the product you ordered. Please contact the hotline +1 657 377 5797 or email:info.ninuda@gmail.com to meet with customer service to confirm the order.

In case Ninuda incorrectly closes an order according to the customer’s request, the customer may not receive the goods or make payment. In case the order has been paid, the customer can request to resubmit a new order or not, Ninuda will refund you as soon as possible.

In case Ninuda packs the goods according to the order, but the customer changes their needs, the customer can request a return and apply the return policy. In this case, the customer will pay delivery costs (if any).

4. Information channels to receive customer complaints.

Customers can email complaints to the address info.ninuda@gmail.com  or call the hotline: +1 657 377 5797 to contact customer service.